Consequences
Learn about problems to the travelers caused by the airline incident, and how the agents were called to return things back to normal.
The impact of outage
Three hours might not sound like much, especially when we compare that to some legendary outages, for example British Airways’ global outage from June 2017, which was blamed on a power supply failure. The impact to the airline lasted a lot longer than just three hours, though.
Calling the off-shift agents
Airlines don’t staff enough gate agents to check in everyone using the old systems.
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