AI-Driven Data Analysis with Viable

The story of the startup Viable is an example of how much things can change from the moment you start working on a business idea to actually finding a product-market fit and a customer base. Viable helps companies better understand their customers by using GPT-3 to summarize customer feedback.

Customer feedback analysis

Viable aggregates feedback like surveys, help desk tickets, live chat logs, and customer reviews. It then identifies themes, emotions, and sentiments, pulls insights from those results, and provides a summary in a matter of seconds. For example, if asked, “What’s frustrating our customers about the checkout experience?” Viable might respond, “Customers are frustrated with the checkout flow because it takes too long to load. They also want a way to edit their address in checkout and save multiple payment methods.”