Process Management
Explore how to design and implement scalable processes that reduce errors, simplify workflows, and optimize program execution. Understand when to build flexible processes and when urgent tasks require speed over scaling. Discover the importance of continuous improvement through program retrospectives and how to align program processes with company-wide standards for greater support.
What is process management?
Process management is all about creating repeatable experiences to get the right people in the right place to get things done.
Creating an efficient process typically has the following benefits:
Reduces error when errors can be expensive
Simplifies complex workflows
Improves maintainability of a system or service
Saves time
Technical program managers typically don't design processes for an entire organization or company, but rather for the program specifically.
You will also participate in company-wide processes by driving your program through typical planning processes across the company.
Effective process management
Creating a process for the sake of creating a process is a failure in process management.
Truly effective process management is focused on solving problems. Specifically, process management solves the problems around how we do things.
You've already done a significant amount of process management throughout this course. Think about these areas of the TPM craft:
Program initiation
Risk and issue management
Communication management
Decision-making
Each of these areas contains many processes with a desired outcome or output to ensure program success. They are aimed at solving ...