The System Design Round
Explore how to design a compliant telecom customer service system under EU AI regulations. Learn to manage identity verification, prevent unauthorized actions, route requests, and safely handle human handoffs. Understand key architectural decisions like data access boundaries, authorization checks, and fault handling to create secure and efficient AI-assisted support agents.
Start with an empty design canvas. The release remains bill explanations and supported, explicitly confirmed plan changes in chat, in one unspecified country and one unspecified language. Fault triage, voice, and further languages remain expansion branches.
Try it first (20 minutes): Sketch your telecom design before reading the worked answer. Cover how many agents you would use and why, where identity is verified, how wrong-account actions are prevented, and how a customer reaches a human. Include dependency failure and preserve the agreed chat-only boundary. Save this first attempt in telecom-case.md without changing the mandate or discovery record.