Stakeholders: Customers

Learn about the roles of customers as stakeholders in Agile.


To perform a project successfully in an Agile way, it’s crucial to determine how the project will be a success. As in any project, an inventory of stakeholders and objectives is indispensable. Who planted the seed? Who’s involved? Who in the organization is affected by which benefits and consequences? How large are these? So, map all the parties involved, including the stakeholders.

  • Team: For people on the project team, such as project managers, architects, domain experts, developers and testers, the work changes immediately when we shift to Agile.

  • Maintenance: Agile projects deliver new or changed products. Therefore, the people who are responsible for maintaining the realized software are stakeholders.

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