What is Customer Service?
Explore what customer service entails, including supporting customers before, during, and after purchases. Understand how effective customer support enhances satisfaction, builds loyalty, resolves issues, and provides valuable feedback to improve products and services.
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Introduction
Customer service refers to the support given to clients before, during, and after a purchase. It includes responding to client questions, resolving problems, and ensuring they have a satisfying and enjoyable experience throughout their journey.
Customer service includes a variety of tasks and interactions, such as:
Product information: Provides detailed information about the product’s features, specifications, usage guidelines, pricing, availability, or any other details
Problem resolution: Provides step-by-step guidance to solutions and assists customers with their concerns about the product or service ...