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Behavioral: Handling Conflict

Explore methods to handle conflicts with team members or cross-functional partners during technical program manager interviews. Understand how to present a strategic, thoughtful resolution approach, backed by real experiences, to demonstrate collaboration and positive outcomes in challenging situations.

We'll cover the following...

Question

How do you handle a conflict with another team member or cross-functional partner?

Background

Conflict is a very common occurrence in interview questions and in the workplace, so you’ll want to be prepared with a detailed answer. The key goal here is to demonstrate who you’re someone that will be pleasant to work with and not a “brilliant jerk.”

Solution approach

We’ll take an onion-like approach to answering this question and progressively going deeper:

  • State a high-level strategy for understanding and resolving the conflict.

  • Enumerate potential options ...