Introduction to Twilio

Get introduced to Twilio, the services it provides, and companies using Twilio.

What is Twilio?

Twilio is a cloud Communications Platform as a Service (CPaaS) that can build practically any digital experience, using capabilities like SMS, WhatsApp, voice, video, email, and even IoT. Twilio’s programmable APIs are a set of building blocks developers can use to build the exact customer experiences they want.

Why Twilio?

Interacting with Twilio’s platform is much simpler than interacting with the complex and costly world of telecommunications. Twilio provides a simple entry point into the telephony world and helps businesses avoid the hassle caused by the many traditional complexities in telecommunications. Developers can build software on the internet using technology they are already familiar with.

Twilio products

The bridge between the internet and the telephone network is just the basic foundation of Twilio’s product offerings. It illustrates the power of what Twilio can do. Apart from many others, Twilio provides the following products for different solutions, services, tools, and channel APIs:

  • Twilio Flex: The cloud contact center platform
  • Marketing Campaigns: UI-based email marketing tool
  • Twilio Frontline: Mobile application for employees to build customer relationship
  • Identity: Fight fraud before it happens
  • Intelligence: Deploy intelligent communications solutions
  • Phone Numbers: Access local, national, mobile, and toll-free numbers
  • Programmable Messaging: Send and receive messages on SMS, MMS, and WhatsApp
  • Programmable Voice: Make, receive, and monitor calls
  • Programmable Video: Build real-time video and HD audio applications

Companies using Twilio

Many companies related to technology, finance, retail, real estate, and more use Twilio. Below is a list of companies that are using Twilio for different types of communication:

  • Twitter
  • Airbnb
  • Netflix
  • Shopify
  • Transferwise
  • eBay
  • Uber
  • Spotify
  • Deliveroo
  • Wix