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Customer Engagement & Business Productivity Services

Customer Engagement & Business Productivity Services

Get introduced to various AWS Customer Engagement, Business Productivity, Desktop, AppStream and IoT services offered to you as an AWS customer.

We'll cover the following...

Customer Engagement Services

Connect: It is a cloud-based contact center as a service. Think about it like having your own call center that is managed by AWS.

AWS Connect in Action
AWS Connect in Action
AWS Connect & Sugar in Action
AWS Connect & Sugar in Action

Simple Email Service: It is a SMTP-based email service. Think of this as a way to send all your transactional emails.

Forwarding Emails to your Inbox Using Amazon SES
Forwarding Emails to your Inbox Using Amazon SES

Business Productivity Services

Alexa for Business: Smart Alexa can be used for a whole lot of things. Alexa can be your very own executive assistant who could do a whole variety of skills that has been programmed.

You can use her to start your meetings, book your calendar, book meeting rooms, etc.

Chime: This service is similar to Zoom, BlueJeans, Google Hangout. This is a cloud-enabled audio/video conference application. The main selling point is that it works with low bandwidth. This is used at Amazon by its employees.

WorkDocs: Think about it as ...