Customer Engagement & Business Productivity Services
Explore key AWS services designed to boost customer engagement and business productivity. Understand how to use Connect for cloud contact centers, Chime for meetings, WorkMail and WorkDocs for emails and documents, and AppStream for secure application streaming.
We'll cover the following...
Customer Engagement Services
Connect: It is a cloud-based contact center as a service. Think about it like having your own call center that is managed by AWS.
Simple Email Service: It is a SMTP-based email service. Think of this as a way to send all your transactional emails.
Business Productivity Services
Alexa for Business: Smart Alexa can be used for a whole lot of things. Alexa can be your very own executive assistant who could do a whole variety of skills that has been programmed.
You can use her to start your meetings, book your calendar, book meeting rooms, etc.
Chime: This service is similar to Zoom, BlueJeans, Google Hangout. This is a cloud-enabled audio/video conference application. The main selling point is that it works with low bandwidth. This is used at Amazon by its employees.
WorkDocs: Think about it as ...