Chunking Policy Text So Retrieval Can Hit
Explore how to design effective chunking strategies for policy documents to enhance retrieval accuracy in AI workflows. Learn to balance chunk size, overlap, and structure-based splitting to ensure retrieval returns relevant, complete, and coherent information for support answers.
Retrieval finds the closest chunk by meaning, but it does not return a single sentence. The retrieval step returns whole chunks, so chunk boundaries decide what the generator can quote and what it never sees. In a support policy, the risky part is often not the main rule but the exception that changes when ...