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As DevOps engineers, we often work as part of a team of engineers that help manage a network, service infrastructure, and public-facing services. This means there are a lot of moving parts and communication that needs to occur, especially in an emergency.

ChatOps provides teams with a central interface to tooling to ask questions about current states and to interact with other DevOps tools while recording those interactions for posterity. This can improve feedback loops and real-time communication between teams and help manage incidents effectively.

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