We’ve already covered conflict resolution in the people management section, which details how managers facilitate conflict resolution within their teams. In behavioral interviews, the focus is more on handling personal conflicts as a manager with other people.

EMs need to have the ability to understand diverse perspectives and listen to views from different people, and then make the decisions that cause the least harm. It’s important to be able to comprehend individual personalities and their communication styles to foster open and constructive discussions. In these discussions, you must remain calm and tactfully handle the situation without being too emotional. This means that you should always remain objective and not take these conflicts personally. This only happens when you have empathy for others and listen to all views in a positive manner.

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