Case Study: Designing a CRM System
Explore how to design a CRM system that consolidates customer data from different sources. Learn to identify appropriate architectural styles, manage data streams with missing or incomplete information, and visualize the system architecture with repositories. This lesson helps you understand practical architectural decision-making for CRM applications.
We'll cover the following...
We'll cover the following...
Case study
You’ve been asked to design a customer relationship management (CRM) system. This CRM system needs to provide a single view of customers using information stored in different data sources. Address information of all the customers (walk-in and online) is stored in one data source. ...