The Technical Round
Explore how to design a technical solution for routing insurance claims under AI governance. Understand how Claude processes diverse claims, applies strict schema extraction, and works with compliance rules to ensure explainability and oversight. Gain insight into handling messy inputs, audit logging, evaluation metrics, and regulatory alignment critical for the Anthropic FDE role.
We'll cover the following...
- Framing the design before building
- The pipeline at a glance
- Handling inconsistent formats
- A schema for source-attributed routing
- Checking recommendations with explicit rules
- An evaluation plan for routing
- Monitoring and logging for audit
- How interviewers probe this design
- Designing routing that can be explained
Discovery gave Harborline a scoping brief with the routing facts that matter, the unwritten rules senior specialists use, a pilot limited to the Columbus center, and full human review of routing decisions at first. The next step is to design the system that delivers it.
In Anthropic’s FDE loop, this is the design an interviewer probes in the technical use-case screen or the final panel. For an insurance case, the probing focuses on whether every routing decision can be explained, how the system handles messy claims, and how the insurer can show regulators that it oversees the system.
The design starts with the constraints it has to satisfy.
Framing the design before building
The scoping brief sets three constraints. The system routes claims and makes no coverage or payout decisions. Every claim type, severity signal, and queue assignment must trace back to the claim text. And oversight must be proportional to the risk of harm to policyholders, as Harborline’s AI governance program requires.
Those constraints point to one central decision. Claude reads each claim and recommends a claim type, severity signals, and a queue, quoting the text behind each one. Explicit routing rules then check the recommendation before any queue is set, and claims with conflicting or missing signals go to an intake specialist. Claude does the reading, while the rules that protect policyholders stay visible and under Harborline’s control.
The split earns its place. Compliance can read and approve the rules, the quoted sources make every decision explainable, and the claims most likely to go wrong reach a person.
The pipeline at a glance
A new ...