The Values Round
Explore how to recognize and address requests that shift a clinical scheduling assistant into regulated clinical software. Understand how to explain limitations clearly, preserve HIPAA compliance, offer practical alternatives, and maintain strong relationships with clinical staff. Learn strategies to handle regulatory concerns and customer pushback effectively during the values round of an Anthropic FDE interview.
The Lakeview assistant is working. In testing, staff answer scheduling questions in seconds, and the privacy officer has reviewed the allowlist and the audit entries. As word spreads among clinical staff, the requests for more begin.
In Anthropic’s FDE loop, this is a moment interviewers like to create after a design discussion. The interviewer steps into a customer’s role and asks for something that sounds reasonable but should not be built. The same pressure shows up in the values round and in panel pushback. The interviewer is watching whether we can recognize the line, explain it in the customer’s terms, and keep the relationship strong.
At Lakeview, the request comes from someone trying to help patients.
The request
A nurse who handles triage calls stops by during a check-in.
This is great for scheduling. Before a triage call, could it also pull up the patient’s chart and summarize their recent symptoms for me? It would save me a couple of minutes on every call, and I’d still make every decision myself.
The request is well meant. The nurse wants to spend more time with patients and less time reading charts, and the clinical lead would likely support anything that saves nurses time. A response that brushes the request aside would lose the trust of the clinical staff who use the assistant every day.
The request still crosses a line, and naming it precisely is the core skill. ...