Troubleshooting

Sometimes, we need to act quickly. For example, we might have a situation where a team is completely overwhelmed, one team stops talking to another team, or two teams start continuously blaming one another and are not able to work together anymore. In such situations, we face two difficult tasks: one is to look at the problem and see exactly what kind of problem it is, and the other is to solve the problem.

The first task is more difficult because it depends greatly on the team’s culture.

Problem signs

Here are some typical problem signs:

• Cynicism and sarcasm: Humor is a sign that everything is on track and that people are having fun doing their jobs. However, if the humor turns into sarcasm, this is a clear sign that the team does not jell and does not believe in what it is doing.
• Blame: This sign is much more obvious and, therefore, easier to spot and tackle.

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