Value Metrics and Key Performance Indicators

Measuring success

No matter what domain, vertical, or peer group our AI product is in, we’re going to need to establish some way of communicating the success of our product through a combination of value (business) metrics, key performance indicators (KPIs), and objectives and key results (OKRs), along with a number of technical metrics that might be required when we’re communicating about the efficacy and success of our product to a technical audience. As with anything, if we can’t establish a baseline and see how we’ve grown from that baseline, we won’t know whether our performance is improving(and, if it is, by how much) unless we track it.