Summary
Explore how to build customer empathy by creating empathy maps and conducting qualitative and quantitative research. Understand how to identify customer pain points and use those insights to align product teams and stakeholders with a shared vision for delivering value. This lesson prepares you to maintain focus on end-user needs while managing complex API products.
We'll cover the following...
We'll cover the following...
What did we learn?
Previously, we learned how to map the developer journey and figure out who our customers are. In this chapter, we learned how to go a step further and create ...