Understanding the needs of our stakeholders is critical for communicating customer needs to our team.

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What did we learn?

In this chapter, we learned about user personas and mapping the user journey. Consumers of APIs have a view of the APIs that starts with their discovery of the APIs. Users will go through discovery, evaluation, integration, deployment, and observability stages before we can consider them to have successfully onboarded to our APIs. During this process, team members from different parts of the organization may work together to make decisions and put them into action. As the producer of APIs, it is important that we develop a deep understanding of all the different personas involved in making this buying decision.

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