Uptime and Availability

Learn about infrastructure metrics, including errors, latency, and customer-specific percentiles.

Although customer applications depend on the performance of our APIs, the choices and nuances of our infrastructure choices that make our APIs performant are abstracted from our customers. Uptime and availability are the most outward-facing of all infrastructure metrics. Most companies publish a status page with uptimes and availability stats of their APIs. These pages are generated using a ping service.

The availability of a service is the probability of the system being available to the user over a period of time. Since availability is the likelihood of the system being available, it helps us understand the reliability of our APIs at a wider scale and how it might impact the user experience.

Uptime measures the reliability of an API as a percentage of time the service has been working and is ready for use. Uptime is used as the go-to standard for measuring the availability of APIs. In the following screenshot, we can see how Stripe displays the uptime of its APIs over a 90-day period on its status page.

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