User Empathy Maps

Explore how to develop user empathy maps as a product manager to better understand customer personas, document decision-making processes, and align your team. This lesson guides you to design user research strategies and update empathy maps continuously to reflect evolving user needs, helping improve your API product strategy.

We'll cover the following...

Creating user empathy maps

1.Introduction to the course

2.Part 1: The API Landscape

3.API as a Product

4.API Product Management

5.API Life Cycle and Maturity

6.Building and Managing API Products

7.Growth for API Products

8.Support Models for API Products

9.Part 2: Understanding the Customers

10.Walking in the Customer’s Shoes

11.Customer Expectations and Goals

12.Components of the API Experience

13.Part 3: Deep Dive into Key Metrics for API Products

14.Infrastructure Metrics

15.API Product Metrics

16.Business Metrics

17.Part 4: Setting a Cohesive Analytics Strategy

18.Drawing the Big Picture with Data

19.Keeping Metrics Honest

20.Counter Metrics to Avoid Blind Spots

21.Decision-Making with Data

22.Conclusion

User Empathy Maps

Creating user empathy maps