Bridging the Gap
Explore how to identify and address the Dunning-Kruger effect and impostor syndrome within your team using emotional intelligence. Learn techniques to guide both junior and senior staff toward balanced confidence and improved self-awareness, fostering a supportive work environment.
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So, as a manager, how can you help?
In short, you need to exercise your emotional intelligence to spot when people are displaying traits that fall in either camp and then work with that behavior to help your staff overcome it.
Dealing with the Dunning-Kruger effect
For junior members of staff you are acting potentially reckless because they are unaware of the ramifications of their actions, you need to show sensitivity. We’ve all been there. You definitely don’t want to make anyone feel shot down by demonstrating your superior knowledge. Instead, you want to try and make junior staff come to the conclusion that they are overconfident by themselves. Think of coaching. Feel free to revisit How to Win Friends and Influence People. How can you keep the thought bubble over their head while they tackle a problem? Can you collaborate with them and subtly lead them to discover where the problem is much harder than they thought? ...